Bookings and cancellation policy for scheduled tours
Bookings can be considered confirmed only after payment has been completed within 24 hours of the reservation been made. Reservations will only be held for 24 hours.
We need a minimum of 4 guests to run our food tours. If we don’t reach this, then we might have to cancel the tour or if possible move it to an alternative date. If we don’t reach the minimum numbers, then we will inform you by email at least 2 days prior to the tour. If we cannot reach you by email, then we will contact you by phone or by text message. We cannot take responsibility for emails going into spam. The Cambridge Food Tour always will try their best to contact you, but it is all dependent on the contact information the person responsible for the booking has supplied us.
If one of our food tours is rescheduled, changed or moved, the Cambridge Food Tour will usually give you the option of either retaining or exchanging your tickets for a new date/tour or alternatively claiming a refund. If a food tour is cancelled by the Cambridge Food Tour you will normally be offered a refund.
If for any reason you are entitled to a refund, we will cancel your booking with the Cambridge Food Tour in the same way as you have made the booking.
Any refund will usually be paid, using the same method you used to buy the tickets, within 14 days of the original date of the event for reservations of 1 or 2 guests. For bookings of parties from 2+, the group booking conditions apply. ( see below)
Refunds will only be given on the ticket price, not on any other costs occurred. Vouchers cannot be redeemed for cash.
Attending a Food Tour or Food Event
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if not notified at the time of booking. All our food served on our tours have traces of nuts and sometimes gluten too.
When you receive your tickets check the details carefully. When attending a Food Tour or an Event, carry proof of age if appropriate.
Please make sure you arrive in time as we cannot wait due to commitments on the Food Tours and Food Events. Please give us a call if you will be delayed or if you cannot find us so we can let you know where to meet the Cambridge Food Tour en route. You can contact us on 01223 269991.
Bookings and cancellations for groups, events and private tours
To secure a group booking for events through F&D events – 25% non-refundable deposit of the full amount is required at the time of booking
The balance of payment for bookings through F&D events is due 60 days prior to the event. If the booking is made within 60 days of the event, then full payment is required to secure the booking.
We reserve the right to cancel the event if payment hasn’t been made on this date
Cancellations must be made in writing no less than 60 days before the date of the event. A cancellation is not effective until the Cambridge Food Tour receives this notification. You will then be eligible for 50% refund, minus £5 administration fee. Bookings can be moved to another date, subject to availability
Content and Menus
The Cambridge Food Tour reserves the right to alter or change the menu in case of non-availability of a product or venues in the case of any not being available on the date of the tour.
The Cambridge Food Tour excludes all liability for any loss, damage to personal property or injury to you, howsoever caused but does not exclude liability where any death or injury is caused by the negligence of the Cambridge Food Tour.
Data Protection & Photography
Personal data shall be processed in accordance with the Company’s Data Protection Policy. Photographs and video footage may be taken during the events for promotional or editorial purposes. These images may be used online or in printed matter. If you do not want images of your clients to be used please let us know in writing in advance of the event
Cambridge Food Tours may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions. This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the Company’s breach of these terms and conditions.
These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes relating to your access to and use of the Site shall be determined by the English courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.